What to expect

WHAT TO EXPECT

At Page Care Services, we provide the right information to enable you to make informed decisions

Page Care Services delivers a four-pronged approach to ensure we fully understand your requirements and of course you have the opportunity to evaluate our offerings and our people.

First Appointment – Obligation Free to You

We provide you with the opportunity to meet with us in one of  5 professional offices throughout South East Queensland so that we fully understand your requirements and those of your loved ones.

This appointment will generally take approximately 1 hour.

We  also offer appointments, by arrangement, in your home , hospital or work when it is difficult for you to come to the designated offices. This may incur a cost to you (to cover our travel costs) depending on where you would like to hold the appointment.

We offer phone and email services to those folk requiring these services outside our preferred centre of influence.

Should we be able to assist you with your requirements, we would make it quite clear what our Fee for Service would be should you wish to proceed.

There is no need for you to make a decision immediately, in fact, we would prefer you to take a few days and discuss with other family members.

Terms of Engagement

Once you have decided to proceed with our services, we will provide you with a written Terms of Engagement within 24 hours of your verbal consent.

This document will confirm the following –

  • What your requirements are
  • What Page Care Services can deliver to you
  • How long it will take for us to deliver on your requirements
  • What other documents/ information might be required
  • The total cost for these services

Should you require a full written plan on Aged Care Funding Options, we will provide a Strategy Paper within 5 working days of us receiving the signed Terms of Engagement and all documentation required on which we base our funding options.

We are diligent in our approach to understand fully your financial position in order for us to suggest the best aged care funding options.

Presentation of Advice

Our findings/recommendations/strategy paper will be delivered to you, in writing, within the agreed timeframes by email, initially, with an offer to hold a further face to face or phone meeting with you and other family members to discuss the findings.

Sometimes there may be a need to hold more than one face to face or phone meeting to ensure all parties are comfortable with the outcome.

There is no additional cost for these meetings so long as there have been no major changes to the information already provided OR the needs of the client have not changed.

Ongoing Support

Assisting you with the completion of Facility and Centrelink forms

Page Care Services offers all our clients a further 3 month ongoing support offering, at no additional cost to you , so long as the query relates to the work already completed i.e. as clearly specified in our Terms of Engagement.

Should there be a further Fee, we will advise and clarify before any work has commenced.

Our Fee Structure

The initial appointment is obligation free to you.

We are a Fee for Service business with a minimum fee of $330 for a detailed white board presentation , $990 to secure a new home for your loved one including negotiating the care fees and assistance with facility paperwork (Placement Service)and $2,950 for a full written Strategy Paper on aged cared options, for a couple.  The Strategy Paper may include 3 – 5 funding strategies. This is supported by a further 3 months ongoing service (at no cost to you) for all your queries in relation to work already completed.

Fees are discussed prior to any work being commenced and can differ due to the complexities involved.

All fees are disclosed at the initial appointment and within our Terms of Engagement.

Payment would be expected within 7 days of Page Care Services delivering the specified service to you.